Kemptville District Hospital

Challenge

To improve patient care, obtain accreditation by the Canadian Council on Health Services Accreditation and integrate quality into everyday operations, Kemptville District Hospital reorganized into Quality Teams that were responsible for operations and continuous improvement. The CEO team required a methodology and standard approach to provide the quality teams with the skills and tools to make the necessary changes.

Solution

Our consulting team designed and lead an organization transformation initiative for the hospital. Coaching was provided to the CEO team on whole-system, stakeholder engagement and guidance. This project involved the training and coaching of teams on how to facilitate and lead teams through a change process/methodology, identify metrics/indicators of success, solicit multi-stakeholder input, benchmark, gather data and analyze and identify areas for innovation and improvement as they relate to the strategic plan. We provided assistance with an evaluation process, as well.

This innovative program combined the best practices of traditional quality improvement tools, change and transition management, project management and processes within the principles of positive change philosophy.

Results

Project teams have created improvements large and small that have had an impact on patient safety and satisfaction. Healthy-workplace initiatives have revamped the cafeteria of the hospital such that more healthy food options and less trans fats are available while other initiatives have led to the loss of over 200 pounds for hospital staff (in total). As well, a system was put in place to record and reward inspired improvements such that it is enabling their accreditation process.

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