Rutland Community Care Network (RCCN)

Challenge

The Network had embarked on a Journey of Excellence and our role was to improve quality and client service while assisting in merging several programs.

Solution

Working with the Leadership Team of Rutland Community Care Network, we designed and delivered training, facilitative consulting and coaching services to the leadership team who were each leading specific innovation areas as identified by their organizational self-assessment. We provided numerous quality tools and facilitation techniques that proved extremely useful in organizing their ideas, focusing their work and creating a productive team environment.

Results

Our consulting team was instrumental in helping the client meet their project milestones and a successful result. Results of the first phase were so positive that RCCN renewed the contract for the next phase of knowledge transfer/internal capacity building. As well, RCCN received accreditation from the Commission of Accreditation of Rehabilitation Facilities for a period of three years for 22 of its programs.

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