Sprint-Nextel

Challenge

Sprint-Nextel wanted to create standardized procedures to drive cost reduction, improve quality and timeliness, and increase revenues. It also wanted teams to be better able to identify opportunities to achieve business objectives.

Solution

Our consultants created an enterprise-wide "Continuous Innovation & Improvement" program that could be delivered internally to work teams. This hands-on, experiential program would assist teams in understanding and celebrating their strengths and resources, creating a shared vision of their future and designing and planning for innovations—ultimately leading to enhanced performance. Interview protocols, slides and a participant guide were designed specifically for this client.

In order to support the emergence of this culture focused on innovation and to successfully lead the implementation and rollout of the program, a three-day train-the-trainer program was also designed and delivered to the corporate Training and Development team. Ongoing support and coaching was provided to in-house leaders responsible for overseeing this initiative and delivering the in-house training to intact teams.

Results

Internal Training and Development team owned and delivered "Continuous Innovation and Improvement" Program company-wide. One such successful program led to the HR group being called upon to provide training, direction setting and strategic planning with a senior management team of a newly merged operations group. Our consulting team partnered with the in-house HR representatives to co-design and then facilitate the strategic planning session for this group of 45 managers and VPs.

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